Appian Introduces Updated Platform to Enhance Data and Process Automation Through AI

The latest version of the Appian platform represents a substantial advancement in curating corporate data and in the automation of business processes. At the heart of this transformation is something that everyone is talking about—artificial intelligence (AI). In the current landscape, integrating AI is essential for any platform’s evolution, as it is the only reliable means of ensuring that a given architecture can adapt to new challenges and meet the demands of the current market. Tools for the Next Level of Process Improvement The new Appian platform promises to take its current users to a previously unreachable level of process improvement.

The Texas Department of Public Safety’s Procurement and Contract Services Director Michael Parks shared insights on the influence of artificial intelligence in their procurement process. He said using a generative AI chatbot has revolutionized how they work: “This tool provides our specialists with instant access to the kind of regulatory and other information they really need to do their jobs. That allows them to concentrate on what they do best, which is serving the public.”

New AI Capabilities on the Appian Platform

Among the key updates to the Appian platform are several important enhancements that facilitate deeper integration of AI into workflows:

AI Copilot for Data Fabric: This feature, currently available in preview, allows users to instantly access corporate data within a unified chat space. AI Copilot provides transparent and reliable responses, referencing the original data for verification.
Enterprise Copilot: Users can easily find information within curated document sets by querying AI without needing to know the specific document set.
Process HQ with AI-Suggested Starting Points: This feature accelerates process investigations by providing views with key performance indicators, process details, and filters.

AI Copilot in Case Management Studio: Enables users to quickly identify information through case comments and document summaries, as well as create data fields through guided data modeling.
AI Copilot for Developers: This tool automates the generation of tests for expression rules, speeding up this process and increasing test coverage.
Prompt Builder: This feature is now natively available in new Appian Cloud locations, including Australia, Canada, France, the UK, Ireland, India, and Brazil, providing additional support across various regions worldwide.

Security and Compliance

From a security and compliance standpoint, Appian’s latest update is notable for its HITRUST certification. Appian ensures that its AI Copilot and AI Skills (discussed below) conform to the stringent security and regulatory requirements of HITRUST and HIPAA.The Appian update includes HITRUST certification compliance for AI Copilot and AI Skills, ensuring a high level of security and adherence to regulatory requirements, including HIPAA. This certification demonstrates the company’s commitment to protecting its clients’ sensitive information.

Final Thoughts

Sanat Joshi, executive vice president of Products and Solutions at Appian, placed great importance on Appian’s new features. He said, “Appian AI Copilot enables users to explore and understand enterprise data more efficiently using natural language and fewer steps.” He called it “the next step in the evolution of the user interface” and “the first natural interface for data exploration in the marketplace.” The update to the Appian platform highlights the company’s commitment to AI-based innovation and serves to help organizations integrate AI into their business processes.